An AI receptionist that works beside Housecall Pro.

Housecall Pro keeps the jobs, the price book and the invoices. LLDTEK covers the calls, texts and chats that come in while your techs are in a crawlspace, and leaves every booking where your dispatcher already works.

Book a demo See how it works

VoiceSMSWeb chatHousecall Pro

Woodblock-style workshop at blue hour: a rotary telephone rings on an empty desk beside an open ledger while a tradesperson carries a toolbox across a canal bridge in the rain toward a lit house, joined to the phone by a glowing thread

app.lldtek.com/runs · Housecall Pro

SMS · Front desk

Live run

Upstairs has no AC at all. My dad is 84 and it's 95 in his room

I'm sorry, let's get help moving. Is any air coming from the vents, even warm air?

Fan runs, air is warm

triage · no cooling · vulnerable occupant · urgent

Thanks. Please help him downstairs if he can. I've passed your address and what you told me to our on-call tech now.

Example conversation (composite, not a named customer)

Short answer

Yes.

Does LLDTEK work with Housecall Pro?

Yes. LLDTEK runs beside Housecall Pro. Jobs, customers, estimates and invoices stay in Housecall Pro. LLDTEK's agents pick up calls, text messages and web chat, separate a no-heat call from a filter change using your questions, offer the arrival windows you sell, refill cancelled jobs from customers waiting for an earlier slot, and pass the thread with the address to whoever is on call. The exact Housecall Pro actions are agreed on the demo.

Who does what

Housecall Pro keeps the book. The agents take the line.

Stays in Housecall Pro

Online booking from Google or your website, scheduling and dispatch, estimates, invoicing and payments, a price book and review management on every plan, including Basic.
Routes, flat-rate pricing, checklists and QuickBooks Online sync on Essentials. Route optimisation, recurring service plans, a dedicated onboarding specialist and open API access on MAX.
CSR AI, Housecall Pro's AI customer service rep, answers calls and chats around the clock and books jobs from the services, business hours and availability already in your account. Housecall Pro says CSR AI chat is included on all plans; 24/7 call answering is a paid feature, and the pricing page does not publish its price.
Text answering for CSR AI is not generally available yet: the AI Team page says texts are "coming soon" and the CSR AI page lists them as in alpha (both checked 2026-10-27).
In CSR AI's settings you set its hours, scripts, voice, booking rules and escalation rules, and choose whether the greeting says it is AI. A caller who asks for a person is passed to a number you pick or to a Housecall Pro Assist Rep, and each call leaves a summary and booking details in the call log.
Housecall Pro's pricing FAQ says the MAX plan offers access to Zapier and its open API, so a tool that connects through either one needs MAX. Built-in syncs such as QuickBooks Online come on lower plans.

Texts answered today

Many customers text the number on the van instead of calling it. Until CSR AI answers texts for every account, those messages wait in an inbox. LLDTEK's front desk agent replies to SMS on the same thread as the call and the web chat, so when a customer calls, hangs up and texts five minutes later, the reply already knows what was said on the call.

Triage that asks your questions

"The AC is making a noise" can mean a loose panel or a seized compressor on a 100°F day with an elderly owner at home. You give us the questions your best dispatcher asks: is there any cooling at all, is anyone at risk, is there a burning smell. The agent asks them in order, books routine work into the next open window, and passes the thread with the address and the answers to your on-call tech when your rules say it can't wait.

Cancelled jobs go back on the board

When a job cancels at 7 am, someone has to find a customer who can take the slot before the truck rolls past it. LLDTEK's recovery agent texts customers in the same service area who asked for an earlier visit for that type of work, books whoever confirms first, and the route stays full.

Set up and watched by people

CSR AI is something you configure in settings. LLDTEK is managed: we turn your price list, service area, membership rules and after-hours policy into the agents' instructions, test them against your calendar, and read live conversations with you through the first week.

One review request per job

Housecall Pro's review management is on every plan. If you already use it after each job, LLDTEK's reputation agent stays off so a customer is never asked twice.

A day on the floor

What it looks like with Housecall Pro.

An example July Monday at a three-truck HVAC company (composite, not a named customer)

STEP 01
7:05 am. A customer cancels a 9 am tune-up because the dog is at the vet. Two trucks have already left the yard.
STEP 02
The recovery agent texts three members on the same side of town who asked to move their tune-up earlier. The second one replies first and takes 9 am. The dispatcher sees the job on the board.
STEP 03
12:40 pm. A daughter texts that her father's upstairs has no cooling and he is 84. The agent asks whether any air is coming out and whether he can move downstairs, then passes the thread with the address and both answers to the on-call tech.
STEP 04
3:15 pm. A caller asks for a price on a full system replacement. Replacements have no set price, so the agent books an in-home estimate in the comfort advisor's next open slot.
STEP 05
9:50 pm. Someone asks on the website chat whether the company services ductless mini-splits. The agent answers from the service list and books a Thursday morning visit.

Setup

Connected and live in days, not a rollout.

Nothing is migrated. Your team keeps checking out in Housecall Pro.

1
Map the systems
On the demo we look at your Housecall Pro plan, which numbers customers call and text, and how the agents will see your services and availability. If you are not on MAX, we say what that changes before anything is agreed.
2
Write the dispatcher's rules
Your no-heat and no-cooling questions, what counts as after-hours urgent, the zip codes and job types you take, prices you are willing to quote, membership perks, and the on-call rota.
3
Rehearse the hard calls
We run test calls, texts and chats against your real calendar: a 6 am cancellation, a no-cooling call from an elderly customer, a request for a replacement quote, and a job outside your area.
4
Go live on the hours you choose
Start with the agreed job on the hours you pick, such as evenings or lunch, and keep your office as it is. You review a full live day with us before billing starts.

Questions

Housecall Pro questions.

Something we did not cover? Ask it on the demo, against your own book.

Book a demo

Housecall Pro has CSR AI. Do I need anything else?

Maybe not. CSR AI chat comes with every plan, call answering is a paid feature, and both book jobs from your Housecall Pro settings. If that covers your phones, start there. Shops look at LLDTEK when they want texts answered now, triage by their own dispatcher questions, cancelled jobs refilled automatically, or a team that sets it up and watches it with them. Test both against a week of your real calls.

Do I need the MAX plan?

Housecall Pro says Zapier and its open API come with MAX. A direct connection that reads or writes your Housecall Pro jobs depends on that access, so we check your plan on the demo and explain what works on Basic or Essentials before you commit.

Will it double-book a tech?

It offers only the windows, job types and areas you give it, and only where the calendar shows a gap. Anything outside those rules becomes a callback task with the details for your office.

What does it do with an emergency at 2 am?

Say a caller smells gas or a carbon monoxide alarm is sounding. The agent reads the get-out-and-call script you approved first, then passes the thread with the address to the tech on your rota that night. If your rules say a rattling outdoor unit can wait, a call about one at the same hour gets the first morning slot instead.

Can customers still reach a person?

Yes. When a customer asks for someone, the agent passes the thread with the address and what was said to the person you choose, so nobody has to repeat themselves.

Do I keep my business number?

Yes. LLDTEK does not take over your line. On the demo we agree which calls and texts reach the agents and when, for example only after 5 pm and on weekends.

Thirty minutes against your book.

Bring last week’s no-shows and the POS you already run. If we are the wrong layer, we say so on the call. Numbers only if it is a fit.

Book a 30-min demo