The AI receptionist for home service businesses.
Turn inbound demand into booked jobs. Cleaning, repairs, automotive, and other appointment-led work. The agent responds, qualifies the job, offers a window from the times you set, and follows up, beside the job board you already run.
SMS · Front desk
Live runBoiler still out. Can someone come Thursday morning?
Thursday 9:30–11:30 is open. Want me to book it?
book_window → Thu 9:30–11:30 · your rules
Example run (composite, not a named customer)
In short
More jobs booked. Less time chasing them.
What does an AI receptionist do for home service businesses?
LLDTEK is an AI answering service for plumbing, HVAC and other home service businesses that books the job instead of only taking a message. It picks up the calls, texts and web requests your crew cannot take on site, asks what is wrong, sorts emergencies from routine work by your rules, and offers a real arrival window. It also refills canceled jobs, sends maintenance reminders, and hands gas smells, odd quotes and complaints to a person.
Where bookings slip
Four moments the floor cannot cover. The agents can.
Every tech is on a roof
The phone rings while one tech is in an attic and another is under a kitchen sink. The front desk agent answers by voice, text or web chat, asks what the problem is and where the house is, then books an open window with a tech who handles that trade.
Emergency or routine, by your rules
A burst pipe and a dripping faucet should not get the same answer. You write down what counts as urgent for your shop, and the agent follows that list. Anything urgent is handed to the person you name, with the address and the details, while routine work gets booked into the next open window.
When will the tech get here
Customers want to know if the tech is still coming this afternoon. The agent checks the open windows it has for that day and gives the window you actually sell. It does not guess a tighter time than your dispatcher would promise.
A canceled job frees a van
A customer cancels a morning visit and a van now has an open slot. The recovery agent texts customers who asked for an earlier date in that area and trade, offers the opening, and books the first one who confirms so the truck does not sit idle.
Agents · Home & local services
Jobs the agents run.
Keep dispatch. Keep the crew on the job. Agents cover the line they cannot take.
Voice and chat answering
Phone, SMS, and web in one omnichannel thread. Offers the windows you set and books the one the customer picks.
SMS · Front desk
Boiler still out. Can someone come Thursday morning?
Thursday 9:30–11:30 is open. Want me to book it?
book_window → Thu 9:30–11:30 · your rules
A day on the floor
The answering service that books the job.
A Tuesday at a five-van plumbing and HVAC shop (composite, not a named customer)
STEP 01
7:40 am. A homeowner texts that the water heater is leaking. Following the shop's rules, the agent asks if water is spreading, then books the first open plumbing window.
STEP 02
10:15 am. A caller asks in Spanish whether a furnace tune-up can happen this week. The agent answers in Spanish, confirms the zip code is served, and books Thursday morning with Ray.
STEP 03
12:30 pm. A Thursday drain job cancels. The recovery agent texts two customers waiting for an earlier slot nearby, and the first to reply takes the window.
STEP 04
3:05 pm. A caller wants a price for moving a gas line. That job is not in the approved price list, so the agent takes details for an owner callback.
STEP 05
8:50 pm. After close, someone reports a smell of gas. Using the shop's safety script, the agent tells them to leave the house, then hands the thread, with the address, to the person the shop named for emergencies.
Built for home & local services
Voice, chat, and booking, the way your floor runs.
Answers while the crew is on site
The van stays on the job. Front desk books the next open window.
Cancelled-window recovery
A dropped job texts the waitlist for that slot so the van does not sit.
Windows you set
The agent only offers the arrival windows and service areas agreed during setup.
Sits beside dispatch
The board that owns jobs and routes stays. Agents cover the missed call around it.
Works beside your system
Keep the book you run. Nothing is migrated.
Product names are trademarks of their owners. LLDTEK is not affiliated with or endorsed by them.
Before you commit
01
Your book stays yours
02
The person on the floor stays
03
Built on your book, not a deck
04
A live day before anyone is billed
Is LLDTEK a plumbing or HVAC answering service?
It does the first job of a plumbing or HVAC answering service: someone picks up when the crew cannot. The difference is what happens next. Instead of taking a message for the office to return, the agent asks what is wrong, checks your service area and trade rules, and offers an open window. Anything it should not handle goes to a person with the full thread.
How is it different from a live answering service?
A live answering service puts an operator on the line who usually takes a message or follows your script, and your office often returns the call later. LLDTEK's agent answers by voice, text or web chat, books open windows by your rules, and follows up by text in the caller's language. If you want a person's voice on every emergency call, a live service may suit you better.
What happens with emergencies and after-hours calls?
You decide which problems are emergencies and who gets the handoff after close. The agent follows that list exactly. A no-heat call in winter or a gas smell is handed to the person you name, with the full thread, while a routine request at night is offered tomorrow's first open window.
Will the agent give customers prices?
Only prices you have approved, such as a set trip fee or a fixed rate for a common job. If a caller asks about work outside those rules, the agent collects the address, the problem and a callback number, then hands the request to a person who writes the quote.
Do we keep Jobber, ServiceTitan or Housecall Pro?
Yes. Your field service software stays the board where jobs, techs and invoices live. LLDTEK works beside it, and the demo confirms which systems it reads open windows from and books into. Nobody on your team has to learn a second schedule or move customer records anywhere new.
Can it stick to our service area?
Yes. During setup we load the zip codes or towns you cover, and any you only serve for certain trades. When a caller is outside that area, the agent says so politely instead of booking a trip your vans cannot make, and it can pass along a referral if you keep one.
How does it handle arrival windows?
It offers the same windows your office already uses, such as a morning or afternoon block, and only for the trades and times you set with us. If a customer asks for an exact minute, the agent explains how your windows work and how your office confirms timing on the day of the visit.
Can it talk to customers in Spanish?
Yes. The agent replies in the language the customer uses on the phone, by text or in web chat, and Spanish is a common one for field shops. Review requests and reminders go out in that same language, so a customer who called in Spanish does not get an English follow-up.
Next step
Thirty minutes against your book.
Bring last week’s missed calls and the scheduling board you already run. If we are the wrong layer, we say so on the call. Numbers only if it is a fit.