An AI receptionist that works beside OpenTable.

OpenTable holds your reservation book, floor plan, guest notes and, on Core and Pro, your waitlist. LLDTEK picks up the calls, texts and web chats that reach the restaurant while the host stand is busy with the door, and books or hands off each one by the rules you set with us on the demo.

Book a demo See how it works

VoiceSMSWeb chatOpenTable

Woodblock-style restaurant at the evening rush: a black rotary telephone rings on an unattended host stand, a glowing thread runs from it into an open reservation ledger, and behind it the host, seen from behind, leads a party to a table while diners eat under paper lanterns and a cook works the grill

app.lldtek.com/runs · OpenTable

Voice · Front desk

Live run

Hi, do you have anything Saturday around 8 for five?

book · Sat · party of 5 · 7:45, 8:30 open

Eight is taken for five, but I can do 7:45 or 8:30. Which works better?

Let's do 8:30, it's my wife's birthday.

Happy birthday to her. You're booked for five at 8:30 on Saturday, and I'll let the team know about the birthday.

Example conversation (composite, not a named customer)

Short answer

Yes.

Does LLDTEK work with OpenTable?

Yes. LLDTEK works beside OpenTable. Reservations, table assignments, guest profiles and deposits stay in OpenTable. LLDTEK's agents answer the phone, texts to the restaurant's number and web chat, book a table when the book shows one free for that many guests, answer questions about hours, parking and the menu from details you approve, and pass large parties and complaints to a manager.

Who does what

OpenTable keeps the book. The agents take the line.

Stays in OpenTable

Three plans for independent restaurants. When checked on 2026-10-28, Basic was $149 a month (US only), Core $299 and Pro $499. Diners who book through OpenTable's network add a cover fee: $1.50 each on Basic after the first 30 days, and $1 each on Core and Pro. The standard contract is one year and renews automatically unless you give 30 days' notice.
No cover fee for phone reservations or walk-ins. OpenTable's pricing FAQ says it charges nothing when a diner books by calling the restaurant, and charges only for seated diners, never for no-shows or cancellations. On Core and Pro, reservations made on your own website are free too; on Basic they cost $0.25 a cover or a $49 monthly flat fee.
An in-house and online waitlist on Core and Pro (not on Basic). Guests join remotely, see their place in line, and get a text when their table is ready. Online parties sit on the same list as walk-ins, and you can pause the online waitlist during a rush.
Notify Me, deposits and credit card holds, and Experiences on every plan, with ticketing on Core and Pro. When a diner's first choice is full on your website, OpenTable shows other open times or lets them join the waitlist and be notified if seats open.
Direct messaging with guests who hold a reservation, including text reminders at times you choose. Premium SMS is included with Pro (OpenTable notes exclusions) and costs $24 a month on Core. OpenTable also describes two-way SMS, so guests can reply to confirmations from their phone.
More than 20 Voice AI partners, by OpenTable's own count, that answer calls around the clock and send bookings straight into OpenTable. Slang AI, one of them, lets guests book, change and cancel reservations by phone 24/7 against OpenTable availability.
Event Management as an add-on on Core and Pro, AI-drafted replies in its review management, and an AI Concierge that helps diners find restaurants on OpenTable's own site and app.

When an OpenTable voice partner is already on the phone

If it handles reservation calls well, you may not need us for those. Several of OpenTable's voice partners are built around booking tables. Look at LLDTEK if you want texts and web chat answered on the same thread as calls, or a team that writes the house rules with your managers and reads the first week of conversations with you.

The calls that aren't reservations

Plenty of what rings the stand phone has nothing to do with a table: whether the patio is open tonight, the corkage fee, where to park, whether the kitchen can do gluten-free pasta, whether a jacket was left at table 12. The front desk agent answers from the details your managers approve. Anything about allergens or cross-contact that your kitchen hasn't written down goes to a manager.

Big tables before they reach the events inbox

A call about eighteen people for a retirement dinner, or the back room on a Sunday, needs a person to quote it. The agent asks for the date, number of guests, the occasion, a budget per head, dietary needs and a callback number, then passes the thread to whoever runs events. Deposits, minimum spend and card holds stay with your team and OpenTable's own deposit tools.

One waitlist and one text

If you run OpenTable's waitlist on Core or Pro, it stays the list of record. When a caller asks how long the wait is, the agent tells them how to join your online waitlist, or what you want said when it is paused. OpenTable can text guests when their table is ready, and so can the recovery agent when a table opens or a booking cancels, so we agree on the demo which one sends each kind of text and guests never get two. Basic has no waitlist, so on that plan the agent can keep a text waitlist for you.

Set up with the people who run the floor

Every dining room has its own rules: the largest party you book by phone, when the bar is walk-in only, how late the kitchen seats, which nights the chef's counter is offered. Our team writes those rules with your general manager, tests them against your real book, and goes through the first week of conversations with you.

A day on the floor

What it looks like with OpenTable.

An example Friday at a 90-seat neighbourhood trattoria on OpenTable Core (composite, not a named customer)

STEP 01
2:10 pm. Before the staff meal, a regular calls for Saturday at 8 for five. The book shows 7:45 and 8:30 for that party size. The agent offers both, books 8:30 in OpenTable under his name, and passes the birthday he mentions to the host.
STEP 02
4:30 pm. A web chat asks whether the private room holds twenty for a rehearsal dinner next month. The agent collects the date, headcount, budget and two vegetarian guests, and passes it to the events manager, who calls back the next morning.
STEP 03
6:55 pm. With the host leading a six-top to the back room, a caller asks how long the wait is for two. The agent says the online waitlist is open and texts the link, so the couple joins OpenTable's list from the car.
STEP 04
8:20 pm. A guest texts that she is fifteen minutes late for her 8:15. The agent tells her how long the table can be held under the house policy and lets the host know.
STEP 05
10:05 pm. A caller asks whether the tiramisu contains nuts. The kitchen's written allergen notes don't cover cross-contact, so the agent says it can't confirm and passes the question to the manager on duty.

Setup

Connected and live in days, not a rollout.

Nothing is migrated. Your team keeps checking out in OpenTable.

1
Go through your OpenTable account together
On the demo we look at your plan, shifts, table types, the largest party you take online, your deposit rules and whether the waitlist is on, so the agents work with your settings rather than around them.
2
Write the house rules
The answers your managers approve: hours, holiday closures, corkage, dress code, parking, accessibility, the dishes the kitchen has allergen notes for, and the requests that always go to a person.
3
Test a full Friday
We run test calls and texts modelled on your busiest night: a party of nine asking for 7:30, a late guest, an allergy question the notes don't answer, and a guest upset about a cancellation fee.
4
Start with the busiest hours
Many restaurants begin with the dinner push and the hours before the doors open. You see one full live day of conversations before billing starts.

Questions

OpenTable questions.

Something we did not cover? Ask it on the demo, against your own book.

Book a demo

OpenTable already has Voice AI partners. Why look at LLDTEK?

If one of them answers your reservation calls well, keep it. LLDTEK is worth a look when you want calls, texts and web chat on one thread, answers to the non-booking questions your managers approve, and a team that sets up and reviews the agents with you. Play the same recorded calls to each option and compare the transcripts.

Do bookings the agent makes carry an OpenTable cover fee?

OpenTable's pricing FAQ says it charges no cover fee when a diner books by calling the restaurant, and on Core and Pro reservations from your own website are free. Network cover fees apply to diners who find you through OpenTable's site, app or affiliates. We check on the demo how bookings the agent makes show up in your account.

Will it work with OpenTable's waitlist?

Yes. On Core and Pro, OpenTable's waitlist stays the list of record: the agent sends callers to it, or tells them what you want said when it is paused, rather than quoting a wait of its own. Who texts a party when a table opens, OpenTable or the agent, is set on the demo so nobody gets two messages. On Basic, which has no waitlist, the agent can run a text waitlist for you.

Can it take deposits for large parties?

No. The agent collects the details for a large party or private event and passes them to your team. Deposits and card holds are taken through OpenTable's own tools or by your staff, under your policy.

Which OpenTable plan do I need?

Answering calls and messages doesn't depend on your plan, but the features the agent points guests to do. The waitlist comes with Core and Pro, not Basic. We go through what your plan includes on the demo before agreeing what the agent says.

We have several locations on OpenTable.

Every restaurant in the group gets its own hours, menu, tables and manager contacts, and a caller asking about one is booked there, not at your other address. Group managers can review conversations across every site.

Thirty minutes against your book.

Bring last week’s no-shows and the POS you already run. If we are the wrong layer, we say so on the call. Numbers only if it is a fit.

Book a 30-min demo