The AI receptionist for restaurants.
Turn every reservation enquiry into a filled table. Calls and messages still come in while the floor is in the weeds. The agent answers the menu, books what the sitting can hold, manages demand, and follows up, beside OpenTable or the book you already run.
SMS · Reservations
Live runTable for four at 8?
Eight o’clock can take four. I can hold it under the name on this thread.
book_table → 20:00 · party 4 · sitting 2
Example run (composite, not a named customer)
In short
More covers. Fewer missed enquiries.
What does an AI receptionist do for restaurants?
An AI receptionist for a restaurant answers reservation calls, texts and website chats while your host is seating guests, and books a table only when your reservation book shows room for that party size. LLDTEK works beside OpenTable, Resy or Toast instead of replacing them. It texts a waitlist party when a table opens, collects the details on large-party and private-dining requests, and passes complaints, deposits and VIPs to a person on your team.
Where bookings slip
Four moments the floor cannot cover. The agents can.
The stand phone during the eight o'clock push
The host is walking a two-top to the window, a four is waiting at the door, and the phone rings again. The front desk agent answers, asks for the date, time and party size, checks the book, and confirms a table that is really there. If 8:00 is full, it offers the closest time with room instead of a maybe.
Large parties and private dining enquiries
Fourteen on a Saturday, or a question about the back room, is not a standard booking. The agent collects the date, headcount, occasion, budget and dietary needs, then hands the thread to your events lead. Quoting the room, any minimum spend and any deposit stays with that person and your own terms.
A prime reservation drops late
When a four-top at 8:00 cancels forty minutes out, the recovery agent texts the first waitlist party that matches that size and table type. It holds the table for the window you set before service and only moves to the next party if the first declines or stays silent.
Walk-ins waiting on a quoted time
A party of three joins the list at the stand and hears twenty-five minutes. When a table that fits them opens, the agent sends one text in the language they used and waits for a reply. No one else gets offered that table until the first party answers, declines or runs past the hold.
Agents · Restaurants
Jobs the agents run.
Keep the reservation book. Agents take the ring and fill the sitting around it.
Voice and chat reservations
Phone, SMS, and web in one omnichannel thread. Books a table the sitting can actually hold.
SMS · Reservations
Table for four at 8?
Eight o’clock can take four. I can hold it under the name on this thread.
book_table → 20:00 · party 4 · sitting 2
A day on the floor
Eight o'clock. The pass is full. The line still books.
A Friday at a 70-seat bistro (composite example, not a named customer)
STEP 01
3:40 pm: A caller asks about tonight at 7:30 for six. The front desk agent finds an open six-top in the book, offers it, and texts a confirmation once the booking is in.
STEP 02
5:15 pm: Someone asks through the website chat about a rehearsal dinner for twenty-two. The agent gathers the date, headcount and budget, then passes the thread to Dana, the events manager.
STEP 03
7:05 pm: A walk-in four joins the waitlist by text, quoted thirty minutes. When a four-top turns, one table-ready message goes out in Spanish, the language they used.
STEP 04
7:52 pm: The 8:15 four-top cancels. Recovery texts the next matching four on the waitlist, holds the table ten minutes, and books it when they reply yes.
STEP 05
10:40 pm: A guest texts that their steak came out cold. The agent does not try to resolve it. It flags the message for the general manager, who calls the guest before close.
Built for restaurants
Voice, chat, and reservations, the way your floor runs.
Answers while the floor is full
Service stays on the pass. Front desk takes the call and books a sitting the floor can hold.
Waitlist for that sitting
A cancel texts the waitlist for that hour, rather than the whole list or a voicemail in the morning.
Party size and covers
The agent books what the floor can take, not a generic slot.
Sits beside your reservation book
The system that owns the floor plan stays. Agents cover the line and waitlist around it.
Works beside your system
Keep the book you run. Nothing is migrated.
Product names are trademarks of their owners. LLDTEK is not affiliated with or endorsed by them.
Before you commit
01
Your book stays yours
02
The person on the floor stays
03
Built on your book, not a deck
04
A live day before anyone is billed
Does this replace our host?
No. Your host still greets guests, reads the room and decides who sits where. The agents take the calls, texts and chats that pull the host away from the stand during service, so the person at the door can stay there and keep the floor moving.
Do we keep OpenTable or Resy as our reservation book?
Yes. Your reservation platform stays the record for tables, covers and guest history. LLDTEK works from that same book, so nobody checks a second calendar on a busy night. How the agents' bookings are recorded there is confirmed with you on the demo.
How are large parties and deposits handled?
By your rules. You tell us the party size above which a booking needs a person, and those requests go straight to your team with the details already collected. The agent does not set deposit amounts, take card holds or negotiate terms. That stays with your current policy and your staff.
Can it answer allergy questions safely?
It answers only from allergen and menu information your kitchen has written and approved. When a guest asks something outside that information, such as cross-contact on a specific dish, the agent says it cannot confirm and passes the question to a manager who can check with the kitchen.
We run several locations. Does each one stay separate?
Each location keeps its own hours, menu, tables and handoff contacts. A caller asking about the downtown room is booked there, not at your other address. A group manager can see activity across every site, while each general manager handles their own escalations.
What happens when a guest disputes a no-show fee?
The agent stops and hands the thread to a person. Your cancellation and no-show policy lives in your reservation platform and with your managers, so the agent does not waive, explain away or argue a charge. It passes along the guest's message and booking details so your team can reply.
Next step
Thirty minutes against your book.
Bring last week’s no-shows and the POS you already run. If we are the wrong layer, we say so on the call. Numbers only if it is a fit.