The five agents
What the front desk, recovery, rebooking, reviews and live floor agents each do, what they read, what they may change, and when they stop.
LLDTEK has five specialist agents. Each one takes a job a person cannot sit still for. You can start with one and add the others later; they share one brain, so each new agent starts with what the others already know.
| Agent | Job | Typical trigger |
|---|---|---|
| Front desk | Answers, qualifies and books | An incoming call, text or web chat |
| Recovery | Fills a cancelled or no-show slot | A slot opens in your calendar |
| Rebooking | Books the next visit | A visit is finishing or has just finished |
| Reviews | Asks for one Google review | A good visit has ended |
| Live floor | Shows who is free right now | Read by the other agents before they act |
#Front desk
Answers on voice, SMS and the web when the floor is full, including after hours. It works out the service and the person the customer wants, asks one clarifying question when a request is ambiguous ("the usual with Hanh"), checks real availability and books it.
Hi, can I get a gel fill with Hanh this afternoon?
Hanh has time today. Would you like a pedicure with the fill?
Yes, both please.
check_availability → Hanh · gel fill + pedicure
3:30 is the first opening long enough for both. Shall I book it?
Perfect.
book_visit → Hanh · today 3:30 · confirmation sent
Stops when a request matches a handoff rule: a complaint, a refund, a VIP, a service that is not on the menu.
#Recovery
A cancellation used to sit empty. Recovery texts the clients who can actually take that service, with that provider, at that time, and books the first yes. It does not send a blast to everyone on file.
Reads the waitlist, the live floor and your recovery rules. Writes one booking into the opened slot.
#Rebooking
Offers the next appointment on the cadence the service needs, with the same person, and writes it back to your calendar. A fill is not a cut, so the cadence comes from your service menu, not a single default.
#Reviews
After a good visit, sends a single Google review request in the language the client already used with you. It never sends a second one.
#Live floor
Who is with a client, who is free, which slot just opened. Recovery and rebooking read this board before they act, so they offer what is actually available rather than guessing.
#Choosing where to start
Most operators start with the front desk on after-hours calls, because missed calls are the easiest gap to measure. If no-shows hurt more than missed calls, start with recovery instead. We help you choose on the demo.