The AI receptionist for dental & medical clinics.
Turn patient enquiries into scheduled appointments. Questions, new enquiries, and follow-ups should not pin the desk to the line. The agent answers, qualifies, books practitioner and duration, and follows up, beside the calendar you already run. Rooms still cannot overlap.
SMS · Front desk
Live runCan Dr. Rahman do a 30-min follow-up Thursday?
Thursday 11:20 is open with Dr. Rahman for 30 minutes. Shall I hold it?
book_visit → Rahman · Thu 11:20 · room 2 · 30m
Example run (composite, not a named customer)
In short
More appointments. Less front-desk friction.
What does an AI receptionist do for dental & medical clinics?
An AI receptionist for a clinic answers the phone, texts and website chat, then books the visit into the calendar you already use, with the right practitioner, room and appointment length. It also fills cancellations from your waitlist, texts patients when a recall visit falls due, and asks once for a Google review. It never gives medical advice. Questions about symptoms, treatment or medication go to your staff, along with complaints and anything it is unsure about.
Where bookings slip
Four moments the floor cannot cover. The agents can.
The 8am rush and after-hours calls
Booking calls pile up while the desk is checking people in, and again after the clinic has closed. The front desk agent answers both, asks which practitioner and visit type the caller needs, and books a time that is actually open in the clinic's calendar instead of taking a message.
New and returning patients book differently
A first visit usually runs longer than a follow-up, because history and intake take time. The agent asks whether the caller has been seen before, then books the length your clinic set for that visit type, so a new exam never gets squeezed into a short return slot.
Recall intervals that quietly slip
Hygiene cleanings, physio blocks and chiro adjustments all run on intervals the patient forgets. The rebooking agent texts when the next visit falls due, offers times with the same practitioner, and books the one the patient picks. How often it follows up is a rule your clinic sets.
The same-day cancellation
When a patient cancels at 9:15 for a 2pm slot, that hour is usually lost. The recovery agent texts waitlist patients who want that practitioner and fit that visit length, then books the first one who confirms, so two people are never promised the same time.
Agents · Dental & medical
Jobs the agents run.
Keep the calendar that owns rooms. Agents cover the line and cancelled windows around it.
Voice and chat answering
Phone, SMS, and web in one omnichannel thread. Books practitioner and duration, including after hours.
SMS · Front desk
Can Dr. Rahman do a 30-min follow-up Thursday?
Thursday 11:20 is open with Dr. Rahman for 30 minutes. Shall I hold it?
book_visit → Rahman · Thu 11:20 · room 2 · 30m
A day on the floor
The practitioner is in session. The line still books.
A Tuesday at a three-practitioner physio clinic (composite, not a named customer)
STEP 01
7:52am: Two calls come in before the desk opens. The front desk agent books a returning patient's 30-minute follow-up with Tomas and a 60-minute new-patient assessment for Monday.
STEP 02
9:10am: A patient texts that her 1pm session with Lena is off. The recovery agent offers the hour to two waitlist patients who asked for Lena, and the first reply takes it.
STEP 03
11:35am: A caller asks whether swelling after yesterday's session is normal. The agent says it cannot advise on that and passes the thread to the front desk with a note for the treating physio.
STEP 04
3:20pm: The rebooking agent texts patients whose six-week review is due, offering times with the physio they already see. Replies arrive in Spanish and English, and each patient books without a phone call.
STEP 05
6:40pm: After close, a patient whose visit ended an hour ago gets one Google review request in her language. A man who complained about the wait does not; his thread goes to the manager.
Built for dental & medical
Voice, chat, and booking, the way your floor runs.
Practitioner and duration
A 30-minute follow-up is not a 90-minute consult. The agent books both together.
Cancelled-room recovery
When a slot opens, recovery texts the waitlist for that window instead of sending a generic cancel notice.
Stops when it needs a person
It does not guess a treatment. If the thread needs a human, it hands off.
Sits beside your calendar
The system that owns rooms and people stays. Agents cover the unanswered line around it.
Works beside your system
Keep the book you run. Nothing is migrated.
Product names are trademarks of their owners. LLDTEK is not affiliated with or endorsed by them.
Before you commit
01
Your book stays yours
02
The person on the floor stays
03
Built on your book, not a deck
04
A live day before anyone is billed
Will it answer medical questions from patients?
No. It does not give medical or clinical advice of any kind, including whether a symptom is normal or which treatment someone needs. When a patient asks something clinical, the agent tells them a staff member will follow up and passes the conversation to your team with the details attached.
What happens if someone calls with an emergency?
The agent follows the emergency instructions your clinic gives it, word for word. That might mean telling the caller to contact emergency services or your after-hours line, then flagging the conversation for staff. It does not judge how serious the situation is or try to triage the caller.
Can it answer insurance and payment questions?
Only from information your clinic has approved, such as which plans you accept or whether you bill directly. Anything outside that list, like coverage for a specific procedure or an estimate for a claim, goes to your billing staff. The agent will not guess at what an insurer will pay.
Does it handle new patients differently from existing ones?
Yes. It asks early whether the caller has visited before. New patients are booked into the longer first-visit type your clinic uses, and the agent can repeat the intake instructions you give it. Returning patients are booked with the practitioner they usually see, for the visit length that practitioner offers.
We have several providers and two locations. Can it keep them straight?
It books against each provider's own schedule and each location's own hours, rooms and visit types, so a caller is never offered a practitioner who is working at the other site that day. If the patient asks for someone specific, it offers that person's times first and only suggests others when the patient agrees.
Will the review request mention the patient's treatment?
No. The reviews agent sends one short Google review request after a completed visit, in the language the patient used, with the listing for the location they attended. It leaves out the diagnosis, procedure and practitioner name. If the thread holds a complaint, it sends nothing and passes the conversation to a person instead.
Next step
Thirty minutes against your book.
Bring last week’s no-shows and the POS you already run. If we are the wrong layer, we say so on the call. Numbers only if it is a fit.