The AI receptionist for gyms, studios and wellness.
Turn interest into memberships and repeat visits. Gyms, studios, and wellness rooms. The agent responds to enquiries, qualifies the prospect, books a tour or a session, follows up, and brings members back, beside the calendar you already run.
SMS · Front desk
Live runTrial session this week? Any evenings?
Thursday 18:30 is open with Nia for a 60. I can hold it as a trial.
book_visit → Nia · Thu 18:30 · trial 60
Example run (composite, not a named customer)
In short
More leads converted. More members retained.
What does an AI receptionist do for gyms, studios and wellness?
An AI receptionist for a gym or studio picks up the calls, texts and web chats your team misses while they teach, train or treat, and books the class, intro session or appointment into the schedule you already use. LLDTEK also fills late cancellations the waitlist leaves open, offers members their next session, and asks happy clients for one Google review. Memberships, billing and anything about an injury stay with your staff.
Where bookings slip
Four moments the floor cannot cover. The agents can.
The intro-offer enquiry that cools overnight
Someone fills in the trial form at 10pm and hears nothing until the desk opens, by which point they have booked somewhere else. The front-desk agent texts back that night, asks what they want to try, explains your intro offer as written, and books a real first class.
The 6pm rush at the desk
Between 5:30 and 6:15 your desk is scanning members in, handing out towels and answering questions about the class that just started. The phone keeps ringing. The agent takes those calls, checks capacity for the next classes, and books or waitlists the caller without pulling anyone off check-in.
Personal training with the right coach
A new client wants strength work around a shoulder they hurt last year. Booking the first open trainer is a mistake. The agent matches the request to the trainers you have marked for that kind of work, books an available slot, and passes the injury detail to a person before the session.
Lapsed members and the therapist's book
A member who stopped coming in March rarely calls to explain why. The rebooking agent sends one friendly offer on the timing you choose. On the massage side, it offers repeat clients open times with the therapist they last saw, at the length they usually buy, instead of whoever happens to be free.
Agents · Fitness & wellness
Jobs the agents run.
Keep the calendar. Stay in the room. Agents cover the line you cannot leave to take.
Enquiries, tours, and sessions
Phone, SMS, and web. Qualifies the lead and books a tour or a session against who is actually free.
SMS · Front desk
Trial session this week? Any evenings?
Thursday 18:30 is open with Nia for a 60. I can hold it as a trial.
book_visit → Nia · Thu 18:30 · trial 60
A day on the floor
You are in session. The next slot still books.
A Monday at a reformer and massage studio (composite, not a named customer)
STEP 01
6:40am. A caller asks if the 7am reformer class has room. The agent sees one spot left, books her in, and texts a reminder to bring grip socks.
STEP 02
11:15am. A client cancels her 2pm 90-minute massage with Rosa. Nobody is waitlisted for that slot, so the recovery agent texts three regulars who book 90s with Rosa.
STEP 03
11:32am. One of them replies yes. The agent books her into the 2pm with Rosa and confirms by text, while the cancelling client gets her usual cancellation note.
STEP 04
5:50pm. The desk is checking in the 6pm class when a member calls about freezing his membership for a surgery. The agent records the request and hands it to the manager.
STEP 05
8:10pm. After a first private session, the reviews agent sends one Google review request in Spanish, the language the client used, and marks it so no second request goes out.
Built for fitness & wellness
Voice, chat, and booking, the way your floor runs.
Tours, classes, and 1:1s
A trial is not a membership consult. A 60 is not a 90. The agent books the thing they actually asked for.
Same person next time
Rebooking puts the next visit with the same person before they leave.
Covers you in session
When you cannot pick up, front desk answers and books, including after the last session.
Sits beside your calendar
The book that owns rooms stays. Agents cover the unanswered line around it.
Works beside your system
Keep the book you run. Nothing is migrated.
Product names are trademarks of their owners. LLDTEK is not affiliated with or endorsed by them.
Before you commit
01
Your book stays yours
02
The person on the floor stays
03
Built on your book, not a deck
04
A live day before anyone is billed
Does LLDTEK handle membership sales or billing?
No. Your booking and membership platform keeps the contracts, recurring payments and pricing options. The agents can explain an intro offer or membership in the words you give them and book the first visit, but anything involving charges, refunds or a disputed payment is passed to a named person on your team with the full conversation.
What happens when someone mentions an injury or a health condition?
The agent does not give health or exercise advice. If a caller mentions an injury, pregnancy, a recent surgery or a medical question, it books only what your rules allow (or nothing) and sends the details to the staff member you choose, so a trainer or therapist can follow up before the visit.
Can it explain our intro offer and pick the right first class?
Yes, within the terms you set. During setup you tell us which classes suit beginners, what the offer includes, and who qualifies. The agent asks a question or two about experience and goals, then books a class or intro session that fits, rather than whatever is next on the timetable.
How does it know which trainer, therapist or room to book?
It reads the availability in your schedule and follows the matching rules we agree with you, such as which trainers take rehab clients or which therapists offer prenatal work. The live-floor agent can also tell your team which trainer or treatment room is free right now when they need a quick answer.
What about freezes, cancellations and late-cancel fees?
Those follow your policy. If your rules let the agent take a simple class cancellation, it does that and offers the spot to someone else. Membership freezes, contract cancellations and fee waivers are handed to a person, because each one depends on the member's agreement and your judgment.
Can it talk to members who prefer another language?
Yes. The agents reply in the language the client writes or speaks in, across voice, SMS and web chat, and the single review request goes out in that same language. Your staff still see the conversation and the booking in your system, so the desk can pick up the thread at any point.
Next step
Thirty minutes against your book.
Bring last week’s no-shows and the POS you already run. If we are the wrong layer, we say so on the call. Numbers only if it is a fit.